Facebook Share Button: Previously Missing In Action
Good news: Facebook has just fixed a bug that had been mysteriously zapping the “Share” button from all posts published with Sprinklr (and all third party platforms).
Of course, it is the Share button above all else that helps determine what goes viral on Facebook. A quirk in the Facebook system had been deleting the Share button with all 3rd party platforms and only included the options for Likes and Comments.
We’re happy to report that this issue has now been resolved. Click the images below to review how the Share button appeared in direct posts vs. third party posts before and after the fix:
(Click image to enlarge)
(Click image to enlarge)
In addition, Sprinklr’s two options for posting to timeline (“/me/links” and “/{object}/feed”) now both include ‘native share’ links. Sharing with these links causes re-shares to point back to the source post — and also streamlines sharing overall. You will no longer need to use the action_link parameter to create your own share links.
We’ve received requests from numerous Sprinklr clients to address these issues and we appreciate your feedback as we’ve worked to get this on Facebook’s radar.
We are always striving to improve how Sprinklr helps you be more productive and efficient. We look forward to your continuing feedback to help make us even better.
Tags: Facebook Bugs, Facebook Share, Sprinklr Feature Updates
