In less than a decade, social media has delivered a huge amount of change and value for both brands and consumers.
A new study has revealed that while many customers have already used social media for support issues, more than three-quarters would readily embrace these methods if they better understood the tools and options available to them.
The Following Infographic Illustrates Key Findings From This Study:
View the full infographic and more details on this study at mediabistro.
Tags: Customer service, Social media, Social Media Marketing
