The airline industry has been highly active on Twitter over the last few years. This monthly infographic from Eezeer on “How airlines used Twitter” highlights the volume of tweets sent and received by the airlines during the month of October, among other interesting stats. The total number of tweets sent by airlines is up by 20% since August.
Currently, 196 airlines are on twitter, out of which 86 airlines are actively tweeting. The most interesting part of the report shed light on “Why consumer tweet airlines?”, not surprisingly 70% of the time for customer support, followed by timelines (11.3%), Food & Entertainment (7.1%), Comfort & Security (4.7%) and Luggage Handling (4%).
Source: Eezeer
Tags: airlines, infographic, stats, travel
