http://www.somema.org/move-from-social-media-to-social-crm/?utm_source=rss&utm_medium=rss&utm_campaign=move-from-social-media-to-social-crm Curated enterprise related social media articles brought to you by Sprinklr Wed, 03 Apr 2013 17:35:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.somema.org/move-from-social-media-to-social-crm/comment-page-1/#comment-3678 Christopher West Thu, 06 Sep 2012 22:23:00 +0000 http://www.somema.org/?p=6757#comment-3678 I think its at #4 where many businesses fall short. I have seen negative comments on G+, Facebook etc that are never addressed and are thrown into the "maybe if I ignore it it will go away basket" - one thing to remember is: an unhappy customer can be turned into your best positive reviewer with the right customer service. I think its at #4 where many businesses fall short. I have seen negative comments on G+, Facebook etc that are never addressed and are thrown into the “maybe if I ignore it it will go away basket” – one thing to remember is: an unhappy customer can be turned into your best positive reviewer with the right customer service.

]]> http://www.somema.org/move-from-social-media-to-social-crm/comment-page-1/#comment-3670 Murali Ravikanti Thu, 06 Sep 2012 09:07:00 +0000 http://www.somema.org/?p=6757#comment-3670 Nice posting. And one more thing we have to remember that Social CRM is a long time process and we can deliver our message only for a regional customers only but by using social media we can expand to world wide customers also. Nice posting. And one more thing we have to remember that Social CRM is a long time process and we can deliver our message only for a regional customers only but by using social media we can expand to world wide customers also.

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